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TERMS AND CONDITIONS OF SALE

Acceptance:

All orders are subject to final acceptance by Southwestern Controls Division (hereinafter called Southwestern) of Southwestern Manufacturing Company, Houston, TX.

Prices:

Quotations are valid for thirty days, subject to withdrawal or change at any time prior to final acceptance and acknowledgment by Southwestern.  Prices are F.O.B., Shipping Points, unless otherwise indicated on the face of the Quotation, for domestic shipments.  For international sales and quotations, all prices are Ex Works originating factory unless otherwise stated.  All international terms are based on and conforming with ICC Rules on shipping and documents.  Prices are subject to re-negotiating in the event that customer requires a delivery later than that quoted, purchased equipment other than that quoted, or in any manner holds up either preparations or fabrication.  We reserve the right to invoice the customer for any or all finished material ready for shipment, when held at customer’s request or because of other reasons beyond our control.  Every Sales, Use, or Excise Tax which Southwestern may be required by law to pay on or in connection with the sale, will be added to the price and/or the customer is to assume liability for payment thereof.  All orders are subject to any Federal, State, or other Government regulation that is in effect or may become effective. Southwestern quoted prices are based on the cost to Southwestern for equipment quoted and/or in the event that terms and conditions are imposed on Southwestern that are in variance with the quoted terms and conditions, prices are subject to re-negotiating and in no case are to be less than the added cost to Southwestern due to such variations as to equipment, terms or conditions.

Deliveries

All promises of shipment are estimated as closely as possible, and best efforts will be used in every case to ship within the time promised, but there is no guarantee to do so. Schedules for deliveries commence with the date we receive authorization to proceed with the order; with receipt of all necessary dimensional information; or if “for approval” drawings are required, with the day approved drawings are received by Southwestern, whichever is latest.

Design:

Southwestern or its suppliers reserves the right to make minor changes in design and construction without notice.  The design of all equipment and system is considered proprietary.  All quotations, drawings, schematics, bills of material, and other written matter are furnished with the understanding that they are confidential for the use of the customer only and will not be reproduced or distributed except to customers’ employees who may use the articles as part of their duties.

Cancellation:

Orders accepted by Southwestern are not subject to cancellation by customer except with the written consent of Southwestern and upon terms which will indemnify Southwestern against loss or damage occasioned by such cancellation.  Orders canceled in part or in whole by the customer for reasons beyond the control of Southwestern, are subject to cancellation charges.

Warranty and Warranty Restrictions

Seller warrants that its products sold hereunder will, at the time of shipment, be free and clear of all liens and encumbrances and will be free from defects in material and workmanship and will conform to Southwestern’s or Southwestern’s supplier’s applicable specifications or, if appropriate, to buyer’s specifications accepted by Southwestern in writing.  THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PURPOSE.  No representation or warranty, express or implied, made by any sales representative or other agent or representative of Southwestern which is not specifically set forth herein shall be binding upon Southwestern.  Southwestern shall not be liable for any incidental or consequential damages, losses or expenses directly arising from the sale, handling or use of the goods or from any other cause relating limited to the repair or replacement (at Southwestern’s option) of goods not complying with their agreement or, at Southwestern’s election, to the repayment or crediting of buyer with an amount equal to the purchase price of such goods whether such claims are for breach of warranty or negligence.  This warranty extends only to direct customers of Southwestern, and does not include customers of the buyer.

Drawings and Data:

Prices quoted do not include any drawings or data unless specifically described in the Quotation. Any such drawings or data will be at extra charge.

HOW TO CANCEL AN ORDER

Please request a cancellation of an order by calling SepticSewagePumps.com during normal business hours at 713.219.1325 or 800.292.9087.

Information you need to request cancellation of an order is:

  • the ordering person’s name,
  • The ordering person’s email address, and
  • the order number.

All of the information you give us must match information originally submitted with the order.  We use this information to confirm your identity before we cancel the order.

We will make every effort to accommodate your request. We will not be able to cancel an order that has already shipped. Once shipped, your order cannot be returned to us until the carrier delivers it to you.

In the event we are unable to cancel your order, please follow the Return and Exchange Policies instructions on this site.

Charges to your credit card will be credited when we cancel the order but may not show up in your account for a few days. That depends on your credit card issuer.

RETURN AND EXCHANGE POLICIES

To Return Merchandise

Before you return a product to Septic Sewage Pumps, please call our Customer Service Representatives at 713-219-1325. The representative will ask you to complete the Merchandise Return Form. You can find the form by clicking the link, below. The form is a PDF document you can print and complete according to the instructions on the form.

Merchandise Return Form

Please include the Merchandise Return Form in the box or packaging with the returned merchandise.

Return Policy

Septic Sewage Pumps will be unable to accept returns without prior approval. Please speak with our Customer Service Representative by phone at 713-219-1325. The purchase price of merchandise returned within 30 days of invoiced date in the original, unruined packaging may be refunded. Shipping and handling costs cannot be refunded. Items not in their original, unruined packaging may not be exchanged. We will not be able to issue refunds for items that you installed or otherwise used, scratched, or marked after we shipped the product to you. All items returned for refund or exchange must include all of the paperwork, manuals, and other materials delivered with the product in the returned packaging.

Refunds will be made to the original purchase method: credit card, PayPal, etc. You must pay return shipping charges which are not refundable. Returned merchandise may be subject to a 15% restocking fee plus Septic Sewage Pumps’ original expenses for shipping and handling charges. Of course, we will not charge restocking fees in the event of our error on your order.

You may not return special ordered or customized merchandise. We may sell special or customized merchandise made to your specifications. You are responsible for verifying or confirming the accuracy of specifications you provide to Septic Sewage Pumps for Custom Products. You may not return special or customized merchandise or cancel orders for such merchandise.

We accept returns for refund or exchange on merchandise we sell to you. We cannot accept returns for the same or similar products we did not sell to you.

Returns that cross borders may require you to pay duties and fees. We do not refund duties, taxes or fees paid during import or export between your shipping location and our receiving location.

AUTHORIZED RETURNS SHOULD BE SENT TO:

SEPTIC SEWAGE PUMPS
CUSTOMER RETURNS DEPT
8808 Sovereign Row
Dallas, Texas 75247

PRIVACY POLICY

How We Collect and Use Information

We collect the following types of information about you:

Information you provide us directly:

We ask for certain information such as your real name, address, phone number and e-mail address when you register for a Septic Sewage Pumps.com (SSP) account, or if you correspond with us. We may also retain any messages you send through the Site and may collect information you provide in User Content you post to the Site. We use this information to operate, maintain, and provide to you the features and functionality of the Site. Your real name, will be published publicly. Once published your real name may not be able to be removed.

Information we may receive from third parties:

We may receive information about you from third parties. For example, if you access our websites or Site through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the SSP application, linking your account to the SSP Site, etc., that third party may pass certain information about your use of its service to SSP. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social, and to allow you to invite your friends to use our Site as well as provide you with updates if and when your friends join SSP. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the SSP Site. You may also unlink your third party account from the Site by adjusting your settings on the third party service.

Inviting a friend to use SSP:

SSP may, in its sole discretion, develop a feature that allows you to invite third parties to the Site. If you choose to use our invitation service to invite a third party to the Site through our “Invite friends” feature, you may directly choose a friend to invite through your mobile device’s native contact list – but we do not require that you import your contacts list to the Site, and we do not retain the information contained in your contacts list. You understand that by inviting a friend to SSP through the “Invite friends” feature, you are directly sending a text or email from your personal accounts and that we are not storing your contact list. In addition, you understand and agree that normal carrier charges apply to communications sent from you phone. Since this invitation is coming directly from your email or phone, we do not have access to or control this communication.

Finding your friends on the Site:

SSP may, in its sole discretion, develop a feature that allows you to locate your friends with SSP accounts through a “Find friends” feature. The “Find friends” feature allows you to choose to locate friends either through (i) your contact list, (ii) social media sites (such as Twitter or Facebook) or (iii) through a search of names and usernames on SSP. If you choose to find your friends through your contact list, then you agree to provide SSP access to your contact list such that we can perform the search necessary to determine whether or not someone associated with the information you provide is using SSP. If you choose to find your friends through social media sites, then you understand that the information these sites provide to use to conduct this type of search is governed by their privacy policies and your account settings on those sites. If you choose to find your friends through a search of names or usernames, then simply type a name to search and see if that name or username appears on our Site. Note that we do not retain any information contained in your contacts list, or information from social media sites about your contacts, and we do not use such information for any purpose other than to help you find your friends on SSP.

Analytics information:

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Site. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Site. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies information:

When you visit the Site, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets SSP help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Site (e.g., the pages you view, the links you click and other actions you take on the Site), and allow us or our business partners to track your usage of the Site over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly if the ability to accept cookies is disabled.

Log file information:

Log file information is automatically reported by your browser or mobile device each time you access the Site. When you use our Site, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Site, domain names, landing pages, pages viewed, and other such information

Clear gifs/web beacons information:

When you use the Site, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information is allows for more accurate reporting and improvement of the Site.

Device identifiers:

When you access the Site by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by SSP. A device identifier may convey information to us about how you browse and use the Site. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Site. Some features of the Site may not function properly if use or availability of device identifiers is impaired or disabled.

Location data:

When you access the Site by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Site. Some features of the Site, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Commercial and marketing communications:

We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Site-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Site, technical and security notices). You may not opt out of Site-related emails. You may also be able to be “found” on SSP based on information that you provide (see “Find friends on SSP”) above.

Use of certain service type information we collect about you:

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Site; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; and (g) to provide advertising to your browser or device.

Sharing of Your Information

We will not rent or sell your information into third parties outside SSP and its group companies  without your consent, except as noted below:

  • Who we may share your information with: We may share your information with third-party business partners and Trusted Users for the purpose of providing the Site to you. Third party business partners will be given limited access to your information as is reasonably necessary to deliver the Site, and we will require that such third parties comply with this Privacy Policy or operate under a similar privacy policy.
  • Who can see User Content: Any User Content, such as product reviews, that you voluntarily disclose for posting to the Site becomes available to the public and cannot be removed, except by SSP in its sole discretion. Once posted on SSP, User Content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Site, on other sites that have republished us, or if other Users have copied or saved that information. If you do not wish your User Content to be available to the public, please don’t post it on SSP. Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.
  • Who can see your IP address: If you post User Content on the Site while not logged in, your IP address will be published with your User Content in order to attribute your contribution to the Site. A selection of Trusted Users with administrative powers on SSP have the ability to review IP addresses of users to reduce abusive behavior. Any third party service embedded on SSP such as an advertiser, video provider, social network or other third party will also have access to your IP address.
  • Who can see your email address: If you enter an email address, you will enable communication from SSP and, possibly, other Users through 3rd party services such as Twitter and others. If you reply to users or participate in group SSP activities such as meetups, your email address will be shared with these users. In addition, some email addresses such as blocked@SepticSewagePumps.com forward to a group of Trusted Users, who will use your email address to reply to the email.

What happens in the event of a change of control:

We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Site may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Instances where we are required to share your information:

SSP will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Site; and/or (c) to exercise or protect the rights, property, or personal safety of SSP, our Users, or others.

Sharing certain service type information we collect about you:

We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

Ads on SSP:

We may also share certain information such as your location, browser, and cookie data and other data relating to your use of our Site with our business partners to deliver advertisements (“ads”) that may be of interest to you. SSP may allow third-party ad servers or ad networks to serve advertisements on the Site. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Site, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Site and on other websites, and to measure the effectiveness of their ads and to personalize the advertising content delivered to you.

For example, Google uses DART cookies in order to deliver ads to you through the Site. Google’s use of the DART cookie enables it and its partners to serve ads to you based on your visit to the Site and previous websites that you may have visited. Other advertising networks also use similar cookies, clear gifs, or other mechanisms to deliver targeted advertising to you through the Site. You can delete these cookies by following the instructions specific to the browser you use. You may opt out of use of Google’s DART cookie and cookies placed by Network Advertising Initiative (NAI) certified ad networks here: http://www.networkadvertising.org/managing/opt_out.asp . Opting out of these cookies will be effective not only on the Site, but on all websites with NAI certified advertising networks. However, these opt-outs will be ineffective on networks that are not NAI certified.

Please note that an advertiser may ask SSP to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, SSP or our Partners determines the target audience and SSP serves the advertising to that audience and only provides anonymous data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.

To enhance your user experience or help us improve and measure our effectiveness, SSP may embed code from third parties on the Site. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL, and others. These third parties may collect information about you including IP address, cookies in ways SSP does not control.

The SSP Privacy Policy does not apply to, and we cannot control the activities of third-parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.

How We Store and Protect Your Information

Storage and Processing:

Your information collected through the Site may be stored and processed in the United States or any other country in which SSP or its subsidiaries, affiliates, or service providers maintain facilities. SSP may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which SSP or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe:

SSP cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Site. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from SSP, at all times. However, SSP cannot ensure or warrant the security of any information you transmit to SSP or guarantee that information on the Site may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the SSP Site, such as social networks. SSP is not responsible for the functionality or security measures of any third party.

Compromise of information:

In the event that any information under our control is compromised as a result of a breach of security, SSP will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your Choices about Your Information

You control your account information and settings: You may update your account information and email-communication preferences at any time by logging in to your account and changing your profile settings.

You can also stop receiving promotional email communications from us by modifying your preferences at https://SepticSewagePumps.com/my-account/edit-account/

We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Site-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Site, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at wiki@SepticSewagePumps.com.

Opting out of collection of your information for Tracking / Advertising:

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents SSP or its business partners from tracking your browser’s activities in relation to the Site, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Site. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at wiki@SepticSewagePumps.com.

How long we keep your private profile information:

Following termination of your User account, SSP may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.

Children’s Privacy

SSP does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Site and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at security@septicsewagepumps.com.

Links to Other Websites and Sites

We are not responsible for the practices employed by websites or services linked to or from the Site, including the information or content contained therein. Please remember that when you use a link to go from the Site to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook, Google groups, or an IRC chatroom) and you allow such a third-party access to you User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Site.