Please request a cancellation of an order by calling during normal business hours at 1-800-292-9087 or 713-219-1311.

Information you need to request cancellation of an order is:

  • the ordering person’s name,
  • The ordering person’s email address, and
  • the order number.

All of the information you give us must match information originally submitted with the order.  We use this information to confirm your identity before we cancel the order.

We will make every effort to accommodate your request. We will not be able to cancel an order that has already shipped. Once shipped, your order cannot be returned to us until the carrier delivers it to you.

In the event we are unable to cancel your order, please follow the Return and Exchange Policies instructions on this site.

Charges to your credit card will be credited when we cancel the order but may not show up in your account for a few days. That depends on your credit card issuer.